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FAQ

Yes, you can. Regularly, cleaning a Berber rug is not an issue. Your rug will shed a small amount of wool from its surface when you first vacuum it. It is quite normal and will end very soon.

If you want to do it like a Berber, shake your carpet occasionally and/or suspend it from a window or balcony for a few hours to let fresh air in. Wool is used to make your rug. Being natural, this substance desires to breathe.

You’ll see a lot of homes in Morocco with their carpets hung from the windows to “breathe” and “enjoy a sunbath.” The appeal of Moroccan Berber rugs is strong in that regard as well.

It’s also not a problem if you have a large carpet that is difficult to shake or move quickly to the balcony for some fresh air. I suggest folding it up in a few corners and vacuuming the floor beneath the rug to allow for a certain air exchange and cleaning there. It’ll be appreciated by your rug.

Depending on the soil, but generally speaking, the quicker you act, the easier it will be to remove the dirt. Scrub it away using a damp sponge and a small quantity of soap. After that, simply rinse the area with water. Dab the area dry with a cloth, or hang it to dry outside…

If the rug is especially dirty, you can wash it with a lot of water. Please try to schedule the washing outside or on the patio since you will need a lot of water. Add a lot of water along with the soap. You might use a mild soap, like wool soap. The rug should be properly cleaned with a soft brush before being wet. After rolling it once to wring it out, give it another water rinse.

One more roll will wring it out, after which it will be left to air dry in the sun. You should only do it on warm, sunny days since the wool will get very heavy if you don’t. Make sure you have two or three sunny days so the rug can dry thoroughly.

Please only use gentle soap to wash your rug. The wool should be handled delicately because it is a natural substance.

Once a year, you could expose the rug to the sun for a few hours. The wool turns bright and white in the presence of ultraviolet light.

In some cases, your rug could have a distinctive odour. Once the rug is exposed to the air for a while, this non-toxic stench will dissipate. In other cases, the rug has not had a chance to “air out” since it has been wrapped for a long period. The odour will go away in a few days or weeks.

A pad should be placed under every carpet. It will help maintain your rug’s position and flatness.

Every shipment is completely insured. In your own interest, kindly check the cargo’s contents as soon as it is delivered to you.

Because they are hand-knotted, our carpets are long-lasting, of the highest quality, washable, and repairable.

All of our rugs are manufactured responsibly and by hand. To support the economic and cultural growth of the individuals and businesses we engage with, we do not utilize child labor and pay producers fairly. Our company values respect for both people and the environment.

All of the carpets in our collection are woven by Moroccan women. They didn’t go to any design schools. They inherited their talents from their mothers and grandmothers.

No, we are exclusively online.

Our rugs are stored and shipped from Morocco.